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Customer Care
Placing an Order
On-line orders can be placed 24 hours a day, 7 days a week on TheNaturalWay.org web site. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.
Telephone orders can be placed Monday thru Saturday 10:30AM - 6:00PM and Sundays 12:00PM - 4:00PM(EST) by calling 1-574-807-8797.
Payment and Sales Tax
Presently, Lanser's The Natural Way accepts credit card payments from Visa and Master Card.
Because Lanser's The Natural Way operates in Indiana, we are required to collect 7.5% sales tax on orders shipped to an Indiana address. Those who live outside Indiana will not be charged sales tax for orders placed on Lanser's The Natural Way Web Site, but may want to consult applicable tax laws in their state. Please call our toll-free number if you feel more comfortable placing your order over the phone. 574-807-8797
Order Status/My Account
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories and bedding are shipped via UPS or FedEx and should be delivered to the specified shipping address within three to five days of the lead time noted. Delivery of furniture may require up to three weeks after the lead time, as Lanser's The Natural Way specialized in-home furniture carriers take great pride in transporting and delivering your items safely.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. If you wish to speak with a customer service team member, call us toll-free 1-574-807-8797 Monday through Saturday between 10:30AM and 5:30PM(EST).
International Orders
At this time, Lanser's The Natural Way cannot ship items outside the 48 contiguous states. I you are in Hawaii or Alaska, please call for shipping information.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of Lanser's The Natural Way, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes and provide you with valuable offers from Lanser's The Natural Way. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Lanser's The Natural Way, we use the most secure transaction software available. All credit card orders on Lanser's The Natural Way are processed on a secure server. Any credit card or other personal information you provide Lanser's The Natural Way is protected by encryption using Secure Socket Layer Protocol (SSL). Only Lanser's The Natural Way can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-574-807-8797. One of our customer service representatives will be happy to assist you.
Terms and Conditions
When you complete Lanser's The Natural Way member registration process, you agree to all of the terms herein. Lanser's The Natural Way may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Lanser's The Natural Way after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our artists and manufacturers rates and offerings may change from time to time. As a result, prices and availability of items in our collection, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Lanser's The Natural Way will contact you before proceeding with your order.
While the Lanser'sThe Natural Way team works diligently to review the safety of all products, Lanser's The Natural Way cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Lanser's The Natural Way is not responsible for copyright, registration or licensing infringement of products sold on the site.
Shipping Methods and Charges
Small furnishings, décor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx.
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are dependent on where you are located. We feel this is a fair way depending on which part of the country you are located in.
Lanser's The Natural Way offers 3 delivery options, Standard Delivery, Premier Delivery, and White Glove Delivery (offered in Northern Indiana/Central Indiana area only). Please read carefully the following information. Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main entrance-way of your home. Premier Delivery of your furniture will include your furniture being brought into your home, unpacked, removal of packaging, and put in room of your choice. Because of our commitment to exceptional customer service, Lanser's The Natural Way also offers White Glove Delivery for the Northern Indiana/Central Indiana area. Upon delivery, the White Glove Delivery carrier will unpack, place these furnishings in the room of your choice, discard of the packing materials, and assemble all furniture that needs to be put together.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:
Standard Shipping are as follows:
0 to 50.00 is $8.50
100.00 to 149.00 is $9.50
150.00 to200.00 is $11.50
200.00 to 249.00 is $13.50
250.00 to 299.00 is $15.00
300.00 to 349.00 is $18.00
350.00 to 399.00 is $21.00
400.00 to 499.00 is $25.00
500.00 to 600.00 it $30.00
over 601.00 is 9% of items
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